Assist your customers anytime, anywhere with Salesforce Service Cloud

Improve your Service Efficiency and Boost Customer Experience

Salesforce Service Cloud

We help deliver an omnichannel experience to your customers by customizing customer support software on Salesforce Service Cloud. We boost your operational efficiency significantly by offering integrated apps and pre-built dashboards built on an AI-powered platform. Obtain a 360-degree vision of your customers to promote customer success and agent efficiency. We will help you to unite your mobile workforce on an integrated platform.
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0 %

increase in
customer retention

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0 %

increase in
agent productivity

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0 %

faster case
resolution

*Source: Salesforce.com Customer Relationship Survey

Looking for more details regarding Service Cloud editions?

If you are confused about which Service Cloud edition suits your business the best, our Salesforce consultants will offer an in-depth description of their functionality.

Service Cloud
Consulting

We evaluate your specific issue or requirement, and suggest the most feasible method through which you can match or solve it.

Service Cloud
Implementation

Get the outstanding services of certified CRM experts by implementing Salesforce Service Cloud, and gain satisfied customers.

Service Cloud
Migration

If you already use a customer service tool and want to migrate to Service Cloud, we help you shift all the customer communications data from legacy tool to Service Cloud.

Get a Customized Offering from Us

Challenge #1

Inadequate customer service support leads to customer churn.

Solution

Salesforce customer service facilitates working with several communication channels inside the platform and directs calls, chats, etc. easily to other agents. With Omni-Channel, Computer Telephony Integration, Web/Email Case Capture, and other features, you can bind your company’s website, phones, social network accounts, and self-service communities to your Service Cloud. Besides that, captured case can be effectively distributed among expert agents based on the case type, which enables the customers to contact your support through any channel they prefer and get a prompt resolution to their problems.

Challenge #2

Lengthier case resolution time or recurrent inability to address a case leads to poor customer satisfaction.

Solution

Service Cloud Case Management enables the automation of all case procedures (prioritization, assignment, escalation, etc.), which minimizes the human error and improves work productivity. For instance, to deliver faster resolutions, Service Cloud can allocate cases based on agent capabilities and facilitate knowledge search in the Service Console. Productivity tools such as email/message templates and macros help agents save even more time to speed up the customer problem resolution and improve customer satisfaction rate.

Challenge #3

Inability to manage and monitor customer service appropriately.

Solution

While agents carry out their day-to-day duties, Service Cloud collects data on their performance and monitors the performance of the customer service department as a whole. Using this information, managers and agents can create reports on any field available in the platform and use formulas for advanced reporting purposes. If this functionality doesn’t suit your requirements, you can use Service Analytics that reveals further Salesforce customer service insights including anticipated CSAT rates and communication channel evaluations.

Boost Your Customer Service with Suyati

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Our top priority is keeping our customers happy through the Salesforce services we deliver.

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