A customer relationship management (CRM) software manages engagement with prospects and customers. The integrated, functionality-packed platform improves the quality of engagement. Enterprises adopting CRM streamline their processes, improve efficiency, and connect to their customers better.
Legacy CRM was on-premises. Today, the majority of CRM are SaaS-based, hosted on the cloud. While cloud CRM offers several benefits, many enterprises still find on-premises CRM suitable and better for the needs. What are the key differences between on-premises CRM and cloud CRM? Which type of CRM is better in terms of cost, security, database, customization, scalability, accessibility, user-friendliness, and ease-of-use? How do you choose the right CRM for your business?
This infographic provides the answers.