The COVID-19 pandemic has had a profound impact on the education system. A transition from classroom learning to online instruction occurred overnight, with little time to consider the integrity and…
Analytics improves the insurance claim process significantly. It offers several benefits for insurers, customers and other stakeholders. It smoothens, automates and accelerates the claims process. It helps to unearth relevant…
RPA has always offered significant advantages for the healthcare industry. The COVID-19 pandemic makes RPA almost indispensable for the healthcare providers and other industry stakeholders. RPA helps in COVID-19 testing,…
Chatbots offer significant cost, efficiency and other benefits for businesses and customers alike. But going overboard will fully automated bots may not always be the best solutions. There are instances…
Lead conversion is a daunting task and metric for most marketers. Bringing in more traffic to a website is bumpy, the fact that only 1-2% of that traffic actually ends…
Salesforce has ringed out its annual spring updates. The Spring ‘20 release does not have any game-changing new feature. But it offers several handy improvements, enhancements and tweaks to make…
What kind of future is Salesforce building? How will the cloud-based CRM software get better? What is in the cards for the users of enterprise suite of applications? We scoured…
Technology is never stagnant. It keeps evolving, sometimes at the speed of human thought. What is a trend or mainstream today will, and does, become obsolete tomorrow. Either way, these…
Customer Experience (CX) has been a hot topic for the last few years, and with CX standards constantly evolving, it will continue to be so. This makes it business-critical for…
The insurance industry is in the middle of a churn. New technologies such as Artificial Intelligence, coupled with the ever changing customer preferences is forcing an overhaul of current way…
