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Category:

Digital Transformation

BlogCXDigital Transformation

How Can a Data-driven Culture Help in Customer Experience?

by Priya Sen June 18, 2019
by Priya Sen June 18, 2019

So, what exactly is a data-driven culture? Data-driven culture is nothing but a culture in an organization that empowers every individual to gain access to the humongous data of the…

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Artificial IntelligenceBlogDigital Transformation

How can chatbots help insurance providers win more customers?

by Ruth D'Souza May 5, 2019
by Ruth D'Souza May 5, 2019

Log into the website of any service provider today and you are most likely going to have a chat bot pop up and ask you if you need assistance of…

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Artificial IntelligenceBlogDigital Transformation

AI for the Banking Sector – An Inescapable Reality

by Ruth D'Souza March 14, 2019
by Ruth D'Souza March 14, 2019

Artificial intelligence (AI) is among the top priorities in a range of emerging technologies that are being used across the financial services industry. If we take a bird’s eye view…

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BlogDigital Transformation

Are enterprises ready for new ecosystems?

by Jisha Krishnan November 26, 2018
by Jisha Krishnan November 26, 2018

In a world that is increasingly becoming more connected, only businesses that leverage the emerging ecosystems can stay relevant. Digital disruption is pervasive, underlining the importance of creating an optimal…

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BlogDigital Transformation

Digital Transformation – the way forward for operational excellence

by Ruth D'Souza June 20, 2018
by Ruth D'Souza June 20, 2018

Research clearly shows that the improvement of operational excellence or performance is the primary driver for companies to enhance their investments in all that is related to business process improvement…

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BlogDigital Transformation

Integrating Lean Principles In Digital Transformation

by Mukund Krishna June 12, 2018
by Mukund Krishna June 12, 2018

Digital Transformation and Lean principles are two concepts that are changing the way businesses operate today. The reasons are many – the need to deliver better customer experience, the shift…

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BlogDigital Transformation

CIO checklist: 8 digital transformation essentials for 2018

by Jisha Krishnan May 28, 2018
by Jisha Krishnan May 28, 2018

The “back office” guy has made it to the top. No longer is he expected to simply manage IT and day-to-day operations. From creating seamless digital customer experiences to bridging…

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BlogDigital Transformation

Digital transformation: The promise of incredible customer experience

by Jisha Krishnan May 28, 2018
by Jisha Krishnan May 28, 2018

Wanna have pizza? Tweet an emoji to Domino’s Pizza and voila, the genie will make your wish come true. Or, you could log on to Facebook Messenger and ask Dom—Domino’s…

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BlogDigital Transformation

CTOs checklist – 5 things that block your digital transformation adoption

by Jisha Krishnan May 24, 2018
by Jisha Krishnan May 24, 2018

The Fourth Industrial Revolution is not an easy age for a chief technology officer (CTO) – the challenges include the Internet of Things (IoT), artificial intelligence (AI), advanced data analytics,…

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BlogDigital Transformation

Key Change Management skills for smooth Digital Transformation

by Seethu Mathew May 18, 2018
by Seethu Mathew May 18, 2018

When it comes to digital transformation, the most challenging factor isn’t the technology. It’s about how well you manage the vast cultural change it brings about and getting your employees…

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