By the end of 2020, the key differentiator for a brand will be its customer experience rather the product or the price of the product, says the follow-up report, Customers…
Customer Experience or CX is the art of putting emotions to work. Don’t believe me? Consider the following survey which maps how emotions play a key role in the adoption…
Digital experiences enable customers to access, browse and navigate across a platform in whichever manner they choose and wherever they chose. These digital experiences are customized based on a vast…
Customers are demanding not only quality products but a sophisticated and attentive experience where they can effectively engage with brands. She is increasingly aware and knows exactly what she wants…
In the words of Mukund Krishna, founder CEO of Suyati Technologies, “There is consensus on the need for improved customer experience (CX) across domains.” But when it comes to consensus…
More than eight out of ten companies consider CX the key to market dominance. Automation and analytics helps insurers improve CX on normal days, and even more so during a…
One in three consumers will walk away from a brand they love after just one bad experience. – Future of CX report, PwC Why CX Matters Yes, every business today…
Like all things, customer expectations change. New technology, changing priorities, and shifting preferences drive such changes. A whopping 73% of customers leave a brand if they do not get a satisfying…
The difference between good and excellent is in the details; and if you’re not looking into the details of your customer experience, then 2020 will come like a bolt from…
The insurance industry is way past its time when timely response and a balanced price-quality relationship were enough to define customer experience. The advent of Artificial Intelligence, Machine Learning, and…
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