The annual Spring, Summer, and Winter releases enhance Salesforce’s ever-resilient CRM platform. True to form, the Summer’20 release contains a host of new features and confirms Salesforce’s long-standing reputation for…
CRM
How CRMs can help redesign Higher Education Recruitment & Admissions
During these times of pandemic crisis, student recruitment for higher education across the globe has been hit hard. According to a survey by Quacquarelli Symonds (QS), a leading organization that…
One in three consumers will walk away from a brand they love after just one bad experience. – Future of CX report, PwC Why CX Matters Yes, every business today…
How Salesforce continues to Retain a Large Chunk of the CRM Market
Customer Relationship Management (CRM) continues to be the largest as well as the fastest growing category in enterprise software now. Take a look at some of these figures published by…
Why does your business need a CRM and Marketing Automation Integration
Why do I need a marketing automation software when I have a CRM? A number of businesses ask us this question because it seems rather obvious – after all CRM…
Gartner named it the World’s #1 CRM Platform of 2016. 90% of Fortune 500 companies use at least one app from Salesforce’s AppExchange. 150,000+ enterprise users rely on it to…
Consumer shopping trends show that 81% of consumers will research your product online before making a purchase. 80% of customers say the experience a company provides is as important as…
For customers who are used to Netflix suggestions on programs to watch and Amazon’s hyper-customized shopping deals, customer relationship is all about meeting – if not exceeding – expectations seamlessly,…
All you need to know about Business Process Flow in Dynamics 365
The business process flow feature in a Customer Relationship Management (CRM) helps the user to understand the various stages associated with the business and the vital information that is captured…
How is Microsoft positioning Dynamics 365 as a catalyst in Digital Transformation?
The winds of change spare no one. Every enterprise is in the process of some transition or other, trying to cope with a highly fluid business environment, characterized by fast-paced…