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Category:

Blog

Broken-Customer-Experience
BlogCustomer ExperienceCX

Broken Customer Experience? What’s the Fix?

by Team Suyati August 19, 2020
by Team Suyati August 19, 2020

By the end of 2020, the key differentiator for a brand will be its customer experience rather the product or the price of the product, says the follow-up report, Customers…

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Remote-Proctored-Exams
BlogOnline Proctoring

Are Remote Proctored Exams a New Reality?

by Stephen Vieira August 18, 2020
by Stephen Vieira August 18, 2020

Understand how virtual proctoring introduces a new era of student assessment. Nearly every other sector has been impacted in the wake of the novel coronavirus, and the Education domain is…

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10 Exciting Features in Salesforce’s new Summer 20 Release
BlogCRMSalesforce

10 Exciting Features in Salesforce’s new Summer ’20 Release

by Team Suyati August 17, 2020
by Team Suyati August 17, 2020

The annual Spring, Summer, and Winter releases enhance Salesforce’s ever-resilient CRM platform. True to form, the Summer’20 release contains a host of new features and confirms Salesforce’s long-standing reputation for…

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Importance-of-Data-Analytics-in-Developing-Smart-Cities
BlogData Analytics

Importance of Data Analytics in Developing Smart Cities

by Tim Dubois August 11, 2020
by Tim Dubois August 11, 2020

Data is the new gold. But to leverage this data to develop smart cities, the raw data has to be converted into intelligible assets that transforms it into gold.  The…

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Artificial IntelligenceBlog

Leveraging AI-based Predictive Analytics for Cost-effective Lead Conversions

by David Maxfield July 31, 2020
by David Maxfield July 31, 2020

The most effective way to close a sale is by creating an emotional connection with the client. But when sales agents have to deal with thousands of calls for just…

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BlogCX

Definite reasons to start your Digital Transformation with CX

by DR. CHARLES PATTI July 28, 2020
by DR. CHARLES PATTI July 28, 2020

Customer Experience or CX is the art of putting emotions to work. Don’t believe me? Consider the following survey which maps how emotions play a key role in the adoption…

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BlogCXSitefinity

Deliver Personalized CX at Enterprise Scale with Sitefinity

by Team Suyati July 28, 2020
by Team Suyati July 28, 2020

Digital experiences enable customers to access, browse and navigate across a platform in whichever manner they choose and wherever they chose. These digital experiences are customized based on a vast…

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BlogRetail

Walking on the Digital Path: The Road to Recovery for Retailers

by Neil McPhail July 28, 2020
by Neil McPhail July 28, 2020

The retail sector is in a state of shock. Low footfalls, low conversions, and low sales have led to massive losses. A Coresight report predicts that a record 15,000 stores…

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BlogRetail

Augment Your Retail Assortment Without Expanding Warehouse Space

by DANIEL BOWMAN July 28, 2020
by DANIEL BOWMAN July 28, 2020

Having worked in retail e-commerce for more than two decades, I’ve watched it grow and evolve into the giant it currently is. Retail e-commerce is a very competitive industry today,…

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BlogCXSitecore

Strike A Balance Between AI And The Human Element In CX With Sitecore

by Team Suyati July 28, 2020
by Team Suyati July 28, 2020

Customers are demanding not only quality products but a sophisticated and attentive experience where they can effectively engage with brands. She is increasingly aware and knows exactly what she wants…

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