Team Suyati

By the end of 2020, the key differentiator for a brand will be its customer experience rather the product or the price of the product, says the follow-up report, Customers…

The annual Spring, Summer, and Winter releases enhance Salesforce’s ever-resilient CRM platform. True to form, the Summer’20 release contains a host of new features and confirms Salesforce’s long-standing reputation for…

The COVID-19 pandemic has had a profound impact on the education system. A transition from classroom learning to online instruction occurred overnight, with little time to consider the integrity and…

Digital experiences enable customers to access, browse and navigate across a platform in whichever manner they choose and wherever they chose. These digital experiences are customized based on a vast…

Customers are demanding not only quality products but a sophisticated and attentive experience where they can effectively engage with brands. She is increasingly aware and knows exactly what she wants…

In the words of Mukund Krishna, founder CEO of Suyati Technologies, “There is consensus on the need for improved customer experience (CX) across domains.” But when it comes to consensus…

The COVID-19 crisis offers an opportunity for businesses to push for innovations and efficiency improvements. Here are five trends that businesses can leverage during the crisis, to innovate and convert…

COVID-19 has impacted business in numerous ways. Demand has plummeted, supply is affected, internal systems are also falling apart. We are not only facing uncertainty and employee health risks, but…

On-site test or the traditional pen & paper examination is a thing of the past! With the COVID-19 lockdown, there has been a sudden revolution in the way examinations are…

Reopening businesses during the pandemic is a complex and challenging task. Businesses have to grapple with many variables to ensure they do not put their employees, customers, or the wider…