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Nina Nair

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Nina Nair

Key Customer Experience 2020 trends
Infographics

CX 2020 – Predictions and Trends to watch out for

by Nina Nair January 15, 2020
by Nina Nair January 15, 2020

Customer Experience (CX) has been a hot topic for the last few years, and with CX standards constantly evolving, it will continue to be so. This makes it business-critical for…

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Customer Experience 2020 trends
BlogCX

Gearing up for an explosive CX 2020 – Trends & Predictions

by Nina Nair December 26, 2019
by Nina Nair December 26, 2019

The difference between good and excellent is in the details; and if you’re not looking into the details of your customer experience, then 2020 will come like a bolt from…

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1 FacebookTwitterLinkedinTumblr
BlogSalesforce

Connect to your customers more intelligently with Salesforce Winter ’20

by Nina Nair September 23, 2019
by Nina Nair September 23, 2019

Winter may still be a few weeks away, but Salesforce Winter ‘20 is already available under the pre-release program. You’ve probably checked out the sandbox if you’re a Salesforce aficionado.…

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Infographics

The Changing Face of Customer Engagement with AI

by Nina Nair August 9, 2019
by Nina Nair August 9, 2019

Did you know that 72% of millennial customers do not prefer phone calls to resolve service issues? This infographic has many such riveting pieces of information on how Artificial Intelligence…

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BlogSalesforce

Give Your Developers the Salesforce DX Advantage

by Nina Nair July 29, 2019
by Nina Nair July 29, 2019

Salesforce is constantly evolving its tool set for developers. And to improve its modern developer experience, Salesforce is now providing an integrated, end-to-end lifecycle that is designed for high-performance agile…

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Artificial IntelligenceBlog

Why AI is important to drive Customer Engagement?

by Nina Nair June 24, 2019
by Nina Nair June 24, 2019

According to a Hubspot definition, “Customer engagement is the ongoing interactions between company and customer, offered by the company, chosen by the customer.” This is a great definition because it…

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BlogSalesforce

Salesforce Pardot and Demandbase ABM Integration: How will it Change the Sales & Marketing Landscape?

by Nina Nair May 10, 2019
by Nina Nair May 10, 2019

One of the announcements from 2018’s Dreamforce that brought much cheer to B2B marketers was the Salesforce Pardot and DemandBase integration. The collaboration promises to deliver an efficient and integrated…

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BlogCloudSalesforce

4 questions to ask yourself before deploying Salesforce Health Cloud

by Nina Nair April 27, 2019
by Nina Nair April 27, 2019

Here are some startling healthcare industry statistics revealed by the Healthcare Information and Management Systems Society (HIMSS) in the US: 86% of errors made in the healthcare industry are administrative.…

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BlogSalesforce

Steps to Migration – Salesforce Classic to Lightning

by Nina Nair April 8, 2019
by Nina Nair April 8, 2019

Salesforce Lightning was launched a little over three years ago. Packed with robust features that improve productivity, help sell faster and more effectively, and make more consequential decisions, Lightning is…

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BlogMagento

Definite reasons to migrate to Magento 2

by Nina Nair March 13, 2019
by Nina Nair March 13, 2019

Magento is back in the news with a spanking new version of its e-commerce platform – Magento 2. This time around, Magento has made serious upgrades to its architecture and…

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