Robotic process automation (RPA) is not a new phenomenon, but the way businesses have been adopting this business automation module in the recent past has been phenomenal. According to McKinsey…
For customers who are used to Netflix suggestions on programs to watch and Amazon’s hyper-customized shopping deals, customer relationship is all about meeting – if not exceeding – expectations seamlessly,…
Worldwide spending on digital transformation technologies is expected to touch $1.3 trillion this year – an increase of 16.8 per cent over the $1.1 trillion spent in 2017. International Data…
When Salesforce’s ‘State of Marketing 2017’ report predicted that there will be a 21 per cent growth over the next two years in the number of marketers using marketing automation,…
The “back office” guy has made it to the top. No longer is he expected to simply manage IT and day-to-day operations. From creating seamless digital customer experiences to bridging…
Wanna have pizza? Tweet an emoji to Domino’s Pizza and voila, the genie will make your wish come true. Or, you could log on to Facebook Messenger and ask Dom—Domino’s…
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CTOs checklist – 5 things that block your digital transformation adoption
The Fourth Industrial Revolution is not an easy age for a chief technology officer (CTO) – the challenges include the Internet of Things (IoT), artificial intelligence (AI), advanced data analytics,…
Once upon a time – not too long ago – the possibility of disseminating information to anywhere in the world seemed preposterous. Internet was the buzzword then. Blockchain is the…
Imagine a world without mistrust. A world where all agreements, contracts, processes are embedded in digital code, stored in secure databases, and easily shared, sans intermediaries. No fear of fraud,…
Personalized medicine is the buzzword. In the Utopian world of tailored medical treatments, all patients will be ‘connected’ with their doctors, constantly sharing data (from wearable devices and other tech-enabled…
