Expectation is the root of all heartache, wrote Shakespeare. While the sentiment has been echoed by philosophers and poets for ages, in the world of business, expectations have a whole…
Retail e-commerce sales worldwide touched 2.3 trillion USD in 2017. That’s a 24.8 per cent increase over the previous year, says a recent eMarketer Report. By 2021, the revenues are…
Netflix mobile app users have a new reason to rejoice. The popular app can now automatically delete watched episodes and upload the next in a series! So, all you need…
We have good news: The latest Salesforce Marketing Cloud release lives up to its promise of delivering more personalized and integrated customer journeys across channels. The January 2019 release empowers…
In 2017, a Deloitte survey found that enterprises were convinced robotic process automation (RPA) could deliver a significant boost in productivity, higher quality, faster turnaround time, and improved compliance. Yet,…
When Microsoft launched Dynamics 365 in November 2016, the cloud-based intelligent business solution sought to eliminate the silos within customer relationship management (CRM) and enterprise resource planning (ERP) in organizations.…
This is the age of analytics. According to Gartner, the business intelligence and analytics software market is expected to touch a whopping $22.8 billion by 2020. International Data Corporation (IDC),…
In a world that is increasingly becoming more connected, only businesses that leverage the emerging ecosystems can stay relevant. Digital disruption is pervasive, underlining the importance of creating an optimal…
According to Salesforce, 63% of shoppers do not think retailers know them, while 55% of shoppers feel that the customer experiences are disconnected across channels. There’s a huge gap between…
Data is not new. Remember the time (not so long ago) when enterprises poured over precious numbers on spreadsheets to decipher the big picture? Then came statistical analysis, data mining…
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