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Author

Hebin Nellickal Jacob

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Hebin Nellickal Jacob

BlogCRMDedicated Global Team

How to retain IT customer delight- The golden rules

by Hebin Nellickal Jacob April 12, 2016
by Hebin Nellickal Jacob April 12, 2016

  Surprising a customer by exceeding his or her expectations, and creating a positive emotional reaction that lingers forever – that’s Customer Delight. It can be showcased through a simple…

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BlogManufacturing

Six Sigma: The Game Changer!

by Hebin Nellickal Jacob October 3, 2015
by Hebin Nellickal Jacob October 3, 2015

Six Sigma to me was only in books; until I started working with my new client company Hexion. Hexion has implemented Six Sigma programming across all its global organizations, and…

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