The insurance industry is in the middle of a churn. New technologies such as Artificial Intelligence, coupled with the ever changing customer preferences is forcing an overhaul of current way of doing business.
This infographic explains the top five changes facing insurers. Learn how the changes will impact CX in 2020.
Understand how insurers use Artificial Intelligence to deploy chatbots, deliver an effective omni-channel experience, and create better CX. Learn how they apply analytics to gain deep insights about the customer, and manage risks better. Gain insights on how they apply digital transformation to improve their products and offerings. Smart insurers roll out innovative business models, catering to the changing trends and preferences of the millenials and Gen-Z customers. They also facilitate the growing demand for self-service.