By the end of 2020, the key differentiator for a brand will be its customer experience rather the product or the price of the product, says the follow-up report, Customers…

Understand how virtual proctoring introduces a new era of student assessment. Nearly every other sector has been impacted in the wake of the novel coronavirus, and the Education domain is…

The annual Spring, Summer, and Winter releases enhance Salesforce’s ever-resilient CRM platform. True to form, the Summer’20 release contains a host of new features and confirms Salesforce’s long-standing reputation for…

Data is the new gold. But to leverage this data to develop smart cities, the raw data has to be converted into intelligible assets that transforms it into gold.  The…

The COVID-19 pandemic has had a profound impact on the education system. A transition from classroom learning to online instruction occurred overnight, with little time to consider the integrity and…

The most effective way to close a sale is by creating an emotional connection with the client. But when sales agents have to deal with thousands of calls for just…

Customer Experience or CX is the art of putting emotions to work. Don’t believe me? Consider the following survey which maps how emotions play a key role in the adoption…

Digital experiences enable customers to access, browse and navigate across a platform in whichever manner they choose and wherever they chose. These digital experiences are customized based on a vast…

The retail sector is in a state of shock. Low footfalls, low conversions, and low sales have led to massive losses. A Coresight report predicts that a record 15,000 stores…

Having worked in retail e-commerce for more than two decades, I’ve watched it grow and evolve into the giant it currently is. Retail e-commerce is a very competitive industry today,…