It is an understatement to say the cloud is everywhere. From the single digit-inch smartphones to many feet wide flat televisions, almost every device on Planet Earth today comes cloud-enabled. …

The Salesforce commerce cloud was always a powerful, cloud-based, scalable solution. Salesforce’s acquisition of CloudCraze in April 2020 upgraded the commerce cloud into a much more powerful B2C tool. The…

Inspite of the pandemic, technology has helped industries stand strong in the face of unprecedented global change. In the case of IT and software outsourcing, the pandemic accelerated many of…

Global Capability Centres (GCCs) are not a new concept. In a pre-pandemic world, these were large facilities created by the parent company to handle operations. This could include offering support…

A customer relationship management (CRM) software manages engagement with prospects and customers. The integrated, functionality-packed platform improves the quality of engagement. Enterprises adopting CRM streamline their processes, improve efficiency, and…

Today’s business environment has necessitated moving tech infrastructure online. This includes moving software systems from on-site premises to cloud-based systems. That said, several traditional or legacy companies are yet to…

By the end of 2020, the key differentiator for a brand will be its customer experience rather the product or the price of the product, says the follow-up report, Customers…

Understand how virtual proctoring introduces a new era of student assessment. Nearly every other sector has been impacted in the wake of the novel coronavirus, and the Education domain is…

The annual Spring, Summer, and Winter releases enhance Salesforce’s ever-resilient CRM platform. True to form, the Summer’20 release contains a host of new features and confirms Salesforce’s long-standing reputation for…

Data is the new gold. But to leverage this data to develop smart cities, the raw data has to be converted into intelligible assets that transforms it into gold.  The…